Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we canโt offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refundsย
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 amount of days.
Late or missing refundsย
If you havenโt received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If youโve done all of this and you still have not received your refund yet, please contact us at info@futuresticks.com.
Sale itemsย
Sale items are only refundable at the sale price.
Exchangesย
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@futuresticks.com and then if instructed send your item to: Future Sticks, Inc., 8553 N Beach St., STE 266, Fort Worth TX 76244, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, youโll receive a store credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping
To return your product, after receiving authorization, you should mail your product to: Future Sticks, Inc., 8553 N Beach St., STE 266, Fort Worth TX 76244, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We donโt guarantee that we will receive your returned item.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we canโt offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refundsย
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 amount of days.
Late or missing refundsย
If you havenโt received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If youโve done all of this and you still have not received your refund yet, please contact us at info@futuresticks.com.
Sale itemsย
Sale items are only refundable at the sale price.
Exchangesย
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@futuresticks.com and then if instructed send your item to: Future Sticks, Inc., 8553 N Beach St., STE 266, Fort Worth TX 76244, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, youโll receive a store credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping
To return your product, after receiving authorization, you should mail your product to: Future Sticks, Inc., 8553 N Beach St., STE 266, Fort Worth TX 76244, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We donโt guarantee that we will receive your returned item.